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| Big Ears |
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| Key points for listening well:
1. Listen by paying attention. It costs, but that's why it is called "paying attention."
2. Respond carefully both verbally and non-verbally. Use what you say and how you hold your body to enhance the other's speaking.
3. Asking perceptive questions may enhance interest and provide proof that you are listening. To tell them that you understand is not enough.
4. Take the other person seriously, by how you respond, your volume, your choice of words, your rate of speech are all part of saying "I hear you."
"I like to listen. I have learned a great deal from listening carefully. Most people never listen."
—Ernest Hemmingway
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One friend, one person who truly understanding,
who takes the trouble to listen
to us as we consider our problem,
can change our whole outlook on the world.
--Dr. Elton Mayo
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| Listening to them |
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